FAQ


FAQ

Cancellations

You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

Do you ship internationally?

We ship worldwide.

How do I track my package?

You can check on the status of your order at any time by going to the your Order Status. You can also reach out to our customer support desk at info@desifest.ca to ask questions anytime.

How long does it take for an order to arrive?

Many of our products are completely custom, and are only created once an order is received.  Creation of the product can take up to 5 business days.  Once shipped, your order will arrive within 10 to 12 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 28 business days, depending on how fast customs clearances takes place and due to having multiple drop points overseas. You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.